Terms & Conditions

 

By accessing and purchasing from Lara Vinck, you agree and are bound by these Terms & Conditions.

1. Copyright

1.1 All products are intellectual property of Lara Vinck and as such must not be copied or used without consent. 
1.2 Any copyrighted artwork must not be recreated without prior consent from the original owner. 
1.3 The Buyer must understand that there are likely to be colour variations when viewing digital proofs for printed stationery. Colours will vary from screen to screen and will also be different on final printed goods due to the various print systems used.
1.4 Once the Buyer has approved a proof, the manufacturing process may begin immediately so if the Buyer wishes to make alterations after giving approval this may not be possible.

2. Health and Safety

 

2.1 Temporary Tattoos

2.1.1 All temporary tattoos have been printed onto non-toxic, skin-safe temporary tattoo paper manufactured in accordance with EU regulations.

2.1.2 The tattoos are not recommended for children under 3 years of age or for people with sensitive skin.

2.1.3 People with any allergens or skin conditions should carry out a patch test first.

 

3. Returns, Refunds and Exchanges

3.1 The Buyer has the right to cancel their order before items are dispatched.
3.2 The buyer must inform Lara Vinck of their decision to cancel via email or website contact. If returning, goods must be returned within 14 days in their original condition at the buyer's expense. 
3.3 Upon receipt of the goods, after inspection, a full refund will be issued with 7 days. The Buyer is responsible for any goods that have been damaged in transit when returned so must ensure that sufficient packaging is used. 
3.4 Only if the goods are deemed to be faulty or incorrectly supplied Lara Vinck Designs will cover the return postage costs. 
3.5 A refund will only be issued to the same buyer and payment method that was originally used to purchase the goods. 
Sale items are not eligible for returns or refunds unless faulty.
3.6 We do NOT accept cancellations or returns on any custom made or personalised items. This is standard policy for personalised items. 
3.7 It is the buyer's responsibility to check that all details provided are correct at the time of placing an order. 
3.8 If for any reason there has been an error in the manufacturing process and the goods received do not match the approved proof then you can request a replacement.

4. Products and Offers

4.1 Lara Vinck reserves the right to change, modify or remove products without prior notice. 
4.2 All offers and promotions are made subject to availability. Quotes for custom items are valid for 7 days only unless otherwise stated.
4.3 Lara Vinck reserves the right to alter the prices of any products. Any order placed prior to changes will not be affected.
4.4 Full payment of any goods is required before dispatch. Payment for any custom work must also be upfront. If custom design work has been carried out but the physical item is no longer required you will only receive a partial refund.
4.5 Please take into consideration some goods are made by hand so some imperfections are to be expected, these items are not classed as faulty.

5. Shipping

5.1 All UK orders are sent via Royal Mail Second Class unless otherwise stated or if an upgrade is purchased at checkout.  Wherever possible we try to package orders so they can fit through your letterbox making it convenient for you should you not be home when your mail is delivered. Occasionally, we may need to use a courier for large orders but you will be informed before dispatch. 
5.2 Royal Mail aims to deliver UK Second Class post in 3-5 working days but sometimes it may take a little longer. Please allow up to 15 working days for items to arrive before contacting Lara Vinck.
5.3 Lara Vinck ships worldwide. UK, European and Rest of World shipping options are available through the website shop and via our Etsy shop. All international orders are sent via Royal Mail International Standard. You can also upgrade your shipping to ‘Tracked’ dependant on destination country.
5.4  Delivery within Europe usually takes 5-7 working days. International orders usually take 7-15 working days. Occasionally, International orders can get held up in customs and this may take up to 4 weeks. Please allow the maximum amount of time for your goods to arrive before contacting us and please allow additional time for goods to arrive over public holidays such as during Easter and Christmas periods.
5.5 In the event that an item is not delivered, a replacement item will be issued which is exact to the item ordered originally. It may not be replaced for another item at the Buyer's request. A refund may be given if the item is no longer available and there is no suitable substitute. This does not affect your statutory rights. 
5.6 Any additional duty, import taxes or redelivery costs relating to your country are the responsibility of the Buyer. We add CN22 customs labels to parcels where necessary.